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The Slack generation can’t communicate with the email generation

Fast Company – Why more platforms are dividing the workplace – “Workplace miscommunication and conflict are on the rise, as work becomes more decentralized and multigenerational. Should you leave important information in a voicemail to a colleague? Should you pick up a phone call from your boss after hours? How do you determine what rises to the occasion of a face-to-face, and what information can be shared in an email? Cameras on or off? Answers to these questions can vary significantly based on industry, age, seniority, workplace culture and personal preference, and the lack of widely accepted norms is creating new workplace challenges.  According to a recent study conducted by online language learning marketplace Preply, nearly one in 10 workers have been disciplined in a voice message, while two in five have deleted work-related voicemails before listening to them in full. Furthermore, while 86% prefer communicating via email, nearly 90% say that mode of communication is most likely to cause misunderstandings.  “The shift to remote working has impacted our dependence on text-based communication—like direct messages, emails, chats—rather than speaking in-person,” explains Sylvia Johnson, Preply’s head of methodology. “While these methods are very fast and convenient, they do lack those nonverbal cues.”…

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