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The Smartest Way to Use AI at Work

WSJ via MSN: “By by day, there’s growing pressure at the office. Do you respond to all those clients—or let AI do it? Do you attend that meeting—or do you send a bot? About 20% of employed adults said they have used OpenAI’s ChatGPT for work as of February 2024, up from 8% a year ago, according to Pew Research Center. The most popular uses for AI at work are research and brainstorming, writing first-draft emails and creating visuals and presentations, according to an Adobe survey. Productivity boosts from AI are estimated to be worth trillions of dollars over the next decade, say consultants. Many companies are encouraging their workers to embrace and learn the new tools. The industries that will benefit most are sales and marketing, customer care, software engineering and product development. For most workers, it can make your day-to-day a bit less annoying. “If you’re going to use it as a work tool,” said Lareina Yee, a senior partner at the consulting firm McKinsey and chair of its Technology Council, “you need to think of all the ways it can change your own productivity equation.” Using AI at work could get you fired—or at least in hot water. A judge last year sanctioned a lawyer who relied on fake cases generated by ChatGPT, and some companies have restricted AI’s usage. Other companies and bosses are pushing staff to do more with AI, but you’ll need to follow guidelines. Rule No. 1: Don’t put any company data into a tool without permission. And Rule No. 2: Only use AI to do work you can easily verify, and be sure to check its work…” Uses include: Email; Presentations; Summaries; Meetings.

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