ProPublica: “…The shock troops of DOGE, at the Social Security Administration and myriad other federal agencies, were the advance guard in perhaps the most dramatic transformation of the U.S. government since the New Deal. And despite the highly public departure of DOGE’s leader, Elon Musk, that campaign continues today. Key DOGE team members have transitioned to permanent jobs at the SSA, including as the agency’s top technology officials. The 19-year-old whose self-anointed moniker — “Big Balls” — has made him one of the most memorable DOGErs joined the agency this summer. The DOGE philosophy has been embraced by the SSA’s commissioner, Frank Bisignano, who was confirmed by the Senate in May. “Your bias has to be — because mine is — that DOGE is helping make things better,” Bisignano told senior officials weeks after replacing Dudek, according to a recording obtained by ProPublica. “It may not feel that way, but don’t believe everything you read.” In a statement, a Social Security Administration spokesperson said that Bisignano has made “notable” initial progress and that “the initiatives underway will continue to strengthen service delivery and enhance the integrity and efficiency of our systems.” The statement asserted that “under President Trump’s leadership and his commitment to protect and preserve Social Security, Commissioner Bisignano is strengthening Social Security and the programs it provides for Americans now and in the future.” For all the controversy DOGE has generated, its time at the Social Security Administration has not amounted to looming armageddon, as some Democrats warn. What it’s been, as much as anything, is a missed opportunity, according to interviews with more than 35 current or recently departed Social Security officials and staff, who spoke on the condition of anonymity mostly out of fear of retaliation by the Trump administration, and a review of hundreds of pages of internal documents, emails and court records. The DOGE team, and Bisignano, have prioritized scoring quick wins that allow them to post triumphant tweets and press releases — especially, in the early months, about an essentially nonexistent form of fraud — while squandering the chance for systemic change at an agency that genuinely needs it.

They could have worked to modernize Social Security’s legacy software, the current and former staffers say. They could have tried to streamline the stupefying volume of documentation that many Social Security beneficiaries have to provide. They could have built search tools to help staff navigate the agency’s 60,000 pages of policies. (New hires often need at least three years to master the nuances of even one type of case.) They could have done something about wait times for disability claims and appeals, which often take over a year. They did none of these things…”