UK FSA – Final guidance Risks to customers from financial incentives

Final guidance – Risks to customers from financial incentives, January 2013.

  • “This paper gives examples of how financial incentive schemes can be a key driver of mis-selling and how firms are not adequately managing these risks. It marks the start of a programme of work to reduce these risks. This programme will be taken forward by the Financial Conduct Authority (FCA), which will have the objective of making sure markets work well so that consumers can get a fair deal. This work aligns with the FCA’s new supervisory approach of intervening earlier to reduce the underlying causes of consumer detriment.”
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