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Usability Testing and the Design of a Live Reference Service

What words and where? Applying usability testing techniques to name a new live reference service, by Vicky Duncan and Darlene Fichter.

  • Abstract: “A user-focused design approach was taken to develop a new ‘live reference’ service at the Health Sciences Library, University of Saskatchewan. The name of the service, the placement of the links, and the design of a graphical button were seen as key elements in creating service awareness and its subsequent use.”
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