The Infuriating History of How Metro Got So Bad – By Luke Mullins and Michael Gaynor on December 9, 2015.

“Washingtonians used to celebrate Metro with a boosterish pride. But over the past decade, griping about rush-hour meltdowns had become a staple of office water-cooler conversations. Compared with the safety improvements that board members were touting, the question on many riders’ minds was more prosaic—but possibly more crucial to the system’s survival: Could Metro even be trusted to get people to work on time?”