Anthropic: “Last December, tens of thousands of Claude users around the world had a conversation with our AI interviewer share how they use AI, what they dream it could make possible, and what they fear it might do. For the first time, AI has enabled us to collect rich, open‑ended interviews at extraordinary scale. We heard from people across 159 countries in 70 languages. We believe this is the largest and most multilingual qualitative study ever conducted. AI is already helping people, and inspiring hope Claude put the historical pieces together, leading to my proper diagnosis after being misdiagnosed for over 9 years. But it’s also costing people, and raising alarm.  Humanity has never dealt with something smarter than itself. We need to reflect on how to prepare for the AI age. Across interviews, Public conversation about AI often centers on abstract projections of its risks and benefits. What’s largely missing is a vision for what “AI going well” means, grounded in the concrete aspirations of people around the world who already use AI and have begun developing a sense of what it might do for them. So we asked our users about their hopes and concerns with AI, as well as how their perspectives connect to their actual experiences with the technology. Over one week in December, we invited everyone with a Claude.ai account to sit down with Anthropic Interviewer—a version of Claude prompted to conduct a conversational interview—and tell us about how they view AI. 80,508 people, across 159 countries and 70 languages, took the interview. We believe this is the largest and most multilingual qualitative study ever conducted. What follows is what they said about the role they want AI to play in their lives, whether it’s already filling it, and what they’re afraid might go wrong along the way. We also built a Quote Wall where you can hear from people directly. Browse voices from around the world—filter by region, concern, vision, and more…” Bibtex key:

@online{huang2026interviewer,
author = {Saffron Huang and Shan Carter and Jake Eaton and Sarah Pollack and Dexter Callender III and Nikki Makagiansar and Maria Gonzalez and Sylvie Carr and Jerry Hong and Kunal Handa and Miles McCain and Thomas Millar and Mo Julapalli and Grace Yun and AJ Alt and Chelsea Larsson and Jane Leibrock and Matt Gallivan and Theodore Sumers and Esin Durmus and Matt Kearney and Judy Hanwen Shen and Jack Clark and Michael Stern and Deep Ganguli},
title = {What 81,000 People Want from AI},
date = {2026-03-18},
year = {2026},
url = {https://anthropic.com/features/81k-interviews},