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When AI Can’t Replace a Worker It Watches Them Instead

Wired – Whether software that digitizes manual labor makes workers frowny or smiley will come down to how employers choose to use it….”Many jobs in manufacturing require dexterity and resourcefulness, for example, in ways that robots and software still can’t match. But advances in AI and sensors are providing new ways to digitize manual labor. That gives managers new insights—and potentially leverage—on workers. Some workers say the results are unpleasant. Last year, Amazon warehouse employees in Minnesota staged a walkout to protest how the company uses inventory and worker-tracking technology. They allege that Amazon uses it to enforce a punishing working pace that causes injuries. The company has disputed those claims, saying it coaches employees on how to safely meet quotas…”

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