Managing Program Change – Experience from Maximizing Enrollment States in Leadership, Culture Change, Coordination. December 2013. National Academy for State Health Policy by Hensley-Quinn M, and Snyder A.
“Report reviews proven methods to improve insurance enrollment in eight states. Since 2009, eight states have pursued unique approaches toward improving health insurance enrollment by giving people faster access to coverage and more options to remain covered. This report highlights the innovative approaches the states are taking to streamline eligibility determinations and boost enrollment in Medicaid and the Children’s Health Insurance Program (CHIP). The eight states reviewed in the study are: Alabama, Illinois, Louisiana, Massachusetts, New York, Utah, Virginia and Wisconsin.
- Coordination across government programs and agencies can increase efficiency and more effectively serve families.
- Securing committed leadership is important to set a clear vision and encourage a culture of coverage.
- Collection and analysis of data is important to make more informed programmatic decisions.