Guidelines for Business Information Responses

by Sabrina I. Pacifici on December 5, 2013

“This fifth revision of the Guidelines for Business Information Responses is designed to assist information services staff in meeting user needs to resolve business information inquiries, as developed by members of the American Library Association. Serving as an enhancement to other Reference and User Services Association publications, including Definitions of ReferenceGuidelines for Information Services, and Guidelines for Implementing and Maintaining Virtual Reference Services, the following issues and perspectives specific to business information responses are addressed:

  1. Role of the Information Services Staff
  2. Sources
  3. Information Service Responses for Off-Site Users
  4. Ethics and Copyright”

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