State Dept – Inspection of Bureau of International Information Programs

by Sabrina I. Pacifici on July 4, 2013

United States Department of State and the Broadcasting Board of Governors Office of Inspector General ISP-I-13-28 Office of Inspections May 2013 -Inspection of the Bureau of International Information Programs -Key Judgments:

  • “Bureau of International Information Programs (IIP) leadership failed to convey its strategic vision to staff members, despite formalized communications. Leadership created an atmosphere of secrecy, suspicion, and uncertainty.
  • A 2011 reorganization of the bureau did not resolve structural problems and caused new organizational difficulties. Morale is low. With effective use of technology, IIP has made a significant contribution to the Department of State’s (Department) digital diplomacy outreach effort, increased the reach of its publications, and expanded the use of video in public diplomacy (PD) work.
  • Regularizing support for American Spaces overseas has strengthened these platforms for engagement with foreign publics, a cornerstone of the Department’s 21st century PD effort.
  • There has been limited outreach by top leadership to counterparts in the Department or at sister foreign affairs agencies.
  • Responsibility for information technology (IT) operations is diffuse, leading to problems of governance and oversight.
  • The Executive Office does not provide effective service. Response times to requests are slow, and customer service is inadequate.
  • The bureau uses many contractors (43 percent of employees) but does not manage its contracts well. This deficiency constitutes a potential vulnerability for the Department.
  • IIP’s digital outreach should focus more on PD goals rather than raw numbers of social media fans.
  • The Office of Audience Research and Evaluation is producing little work and is not engaged with either the bureau or other elements of the Department.”

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