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State Dept – Inspection of Bureau of International Information Programs

United States Department of State and the Broadcasting Board of Governors Office of Inspector General ISP-I-13-28 Office of Inspections May 2013 -Inspection of the Bureau of International Information Programs -Key Judgments:

  • “Bureau of International Information Programs (IIP) leadership failed to convey its strategic vision to staff members, despite formalized communications. Leadership created an atmosphere of secrecy, suspicion, and uncertainty.
  • A 2011 reorganization of the bureau did not resolve structural problems and caused new organizational difficulties. Morale is low. With effective use of technology, IIP has made a significant contribution to the Department of State’s (Department) digital diplomacy outreach effort, increased the reach of its publications, and expanded the use of video in public diplomacy (PD) work.
  • Regularizing support for American Spaces overseas has strengthened these platforms for engagement with foreign publics, a cornerstone of the Department’s 21st century PD effort.
  • There has been limited outreach by top leadership to counterparts in the Department or at sister foreign affairs agencies.
  • Responsibility for information technology (IT) operations is diffuse, leading to problems of governance and oversight.
  • The Executive Office does not provide effective service. Response times to requests are slow, and customer service is inadequate.
  • The bureau uses many contractors (43 percent of employees) but does not manage its contracts well. This deficiency constitutes a potential vulnerability for the Department.
  • IIP’s digital outreach should focus more on PD goals rather than raw numbers of social media fans.
  • The Office of Audience Research and Evaluation is producing little work and is not engaged with either the bureau or other elements of the Department.”

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