ACSI Scores for U.S. Federal Government 2009
January 26, 2010 Government Satisfaction Scores, Commentary by Claes Fornell and the Government (Agency/Segment) Scores “Citizen Satisfaction with Federal Government Services Dips Slightly – Trust in Government Improves; User Satisfaction with Government Websites at All-Time High: Citizen satisfaction with services provided by the federal government declines slightly this year, down 0.3% to 68.7, according to …