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The FTC has developed and initiated a joint effort among federal, state and local law enforcement agencies to protect consumers from fraudulent and deceptive actions perpetrated via the use of spam e-mail messages. As a result of their investigations, the FTC posted a useful web page here with facts on spam scams and advice for …
Wired has an interesting article on a number of new applications now available that are used to track and monitor the range of non-work related activities that employees engage in while using corporate e-mail and Internet access.
This case, State of Washington v. Donald Theodore Townsend, addresses the privacy of e-mail and instant message (IM) communication in a police sting operation involving an adult and a fictitious minor. Townsend’s messages were stored on a police officer’s PC, printed, and used as evidence. The court determined that Townsend’s messages were not covered under …
On October 30, I posted about the terrible track record of most Fortune 100 companies in responding to customer emails. However DuPont has taken the opportunity to announce that their company was named third most responsive in the overall survey.
Efforts to block spam, both at the ISP and user level, can result in the non-delivery of legitimate e-mail. Specific networks and domains were blocked in October by ISP heavywight EarthLink, who admitted some problems with their spam fighting effort.
The Register published an interesting article on how the Supreme Court’s techies sent out e-mail messages with PDF attachments of Judge Colleen Kollar-Kotelly’s rulings on Microsoft, two hours prior to the announcement of their availability. The Planet PDF weblog was actually a recipient of one of the e-mail messages, and posted a copy of the …
American Online has launched AIM Enterprise Services. Using this technology, companies can now monitor all instant messages sent by employees. In addition, AOL hopes to realize some increased revenue as well, with a per seat cost of $35. See this Washington Post for more information.
If you are interested in e-mail press releases, updates, and related resources on the 2004 Presidential campaign, sponsored by the non-profit, non-partisan Minnesota-based group E-Democracy, you may subscribe via this link.
Outlook 11, from Microsoft, will offer a whole range of new applications, but the one that is receiving special notice is a “back to the future” function that will purportedly help to kill spam. In version 11, preview mode will no longer provide access to imbedded images and HTML formatted text, which can actually be …
Just how well do Fortune 500 companies measure up in regard to online customer support? According to the
A dispute over unpaid bills for an e-mail account from a Canadian subsidiary of a U.S. ISP has resulted in a law suit in federal court in Canada. Nancy Carter’s e-mail was held hostage in lieu of payment, disrupting her professional life.
The ABA has published a new book focused on protecting companies from claims associated with employee use of e-mail and the Web. The book is titled Employee Use of the Internet and E-Mail: A Model Corporate Policy With Commentary on Its Use in the U.S. and Other Countries. See the press release here.
