Gartner and Nielsen Reports – Impact of Social Networking in Government and
Gartner Says Citizen Social Networks Will Complement, and May Replace, Some Government Functions, Egham, UK, October 23, 2008 “By 2011, 70 per cent of social computing deployments in government that achieve business benefits will do so in unplanned or unexpected ways, according to Gartner, Inc. Government organisations around the world are showing great interest …