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Determining the true value of a website – A GSA case study: “It’s more complicated than you might think. Cleaning up: A hypothetical scenario Consider this scenario: you’ve been told to clean up a giant room full of Things Your Agency Has Made in the Past and Now Maintains for Public Use. This means disposing of the Things that no longer add value, and sprucing up the Things that are still useful. How do you determine which Things belong in which category, especially when all the Things in that giant room have been used by the public, and available for all to see? When the “things” we’re talking about are websites, this determination is often much more complicated than it might appear on the surface. This scenario is one facing web teams across the government, including at the U.S. General Services Administration (GSA), every single day. If you’re in this situation, consider all the ways you might begin to tackle this cleanup job.” [h/t Pete Weiss]

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