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“Customer service in government is undergoing a transformation as technology and social media make it increasingly possible for citizens and government officials to engage with each other around the clock. GovLoop’s latest Agency of the Future guide walks you through this transformation, highlighting the customer service trends of today and the direction of customer service in government …
LA Times, Stuart Pfeifer – Google Inc., a company known for its nontraditional work environment, has determined something that’s long been accepted in the workplace: Managers matter. The company, which has 37,000 employees and 5,000 managers, spent several years reviewing employee exit interviews, manager and employee evaluations and other data to determine what makes a good leader, …
Papyralysis by Jacob Mikanowski Are paper books becoming obsolete in the digital age, or poised to lead a new cultural renaissance? November 14th, 2013 The following is a feature article from the inaugural issue of the LARB Quarterly Journal. “WE’RE LIVING IN A WEIRD MOMENT. Everything has become archivable. Our devices produce a constant record of our actions, our movements, our …
Business Insider – Jim Edwards: “The TV business is having its worst year ever. Audience ratings have collapsed: Aside from a brief respite during the Olympics, there has been only negative ratings growth on broadcast and cable TV since September 2011, according to Citi Research. Media stock analysts Craig Moffett and Michael Nathanson recently noted, “The pay-TV …
Sam Glover: “Susskind’s most-recent book, Tomorrow’s Lawyers, is short and worth a read, but I will try to do it justice in brief. Basically, the future according to Susskind will come about due to three drivers of change: Clients, who are demanding more work for less money 2. Liberalization, or the spread of non-lawyer ownership; and 3. Technology …
Patrick J. Lamb: “Just days apart, Wells Fargo and Citibank released their commentary on the financial performance of the Am Law 200 law firms. The news was not pretty. Characterizations like “underproductivity” and “anemic” and “margins squeezed” littered the two reports. What do we learn from these two reports? We learn that demand from clients is dropping, there is compression …
Via LLRX.com – Metrics 101: Proving Your Value – Bess Reynolds expertly documents the strategy, tools and techniques to implement effective metrics that clearly define and communicate to management your library’s value added deliverables.
Via LLRX.com – ShoppingBots and Online Shopping Resources 2014 – Marcus Zillman’s timely and information packed guide to ShoppingBots and Online Shopping Resources is a comprehensive listing of shoppingbot and online shopping/coupon resources and sites on the Internet. Marcus also provides a value-added section of Notes and Suggestions for Virtual Shopping to assist you with safe, effective tools, techniques …
Via LLRX.com – Library Metrics – Attorney/Librarian Eve Ross demonstrates in a clear and actionable presentation how librarians can effectively leverage data-driven statistics to measure and document the work streams, processes and services they provide to respective organizations. Eve’s emphasis is on accountability, transparency and helping to improve the organization’s bottom line with expert, reliable and cost effective services.
“Seventy percent of respondents to the 2012 global executive social business survey conducted by MIT Sloan Management Review and Deloitte believe social business is an opportunity to fundamentally change the way their organization works. Yet many companies face meaningful barriers to progress. In our 2013 report, we delve into why some businesses are reaping value from social business, …
“Since January 2012, the ALA Digital Content & Libraries Working Group has focused on e-book library lending – particularly around major publishers that refuse to offer their titles through our nation’s libraries, have dramatically raised prices, or have introduced new restrictions. And we have made some progress. As of April 2013, all of the “Big …
FCC FAQ: “You may be one of many consumers who have received emails saying you’re about to be assaulted by unwanted telemarketing calls to your wireless phone. Rest assured that placing telemarketing calls to wireless phones is – and always has been – illegal in most cases. Contrary to what some email campaigns are saying, …
